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Booking Confirmation
Following your booking and paying the deposit you will receive a receipt confirming your payment. An invoice for the balance will be emailed to you and full payment must be made not less than three days before arrival. Deposits are non-refundable and may only be transferred at the parks discretion. Please bring your booking receipt when checking in at reception. Any booking that has not had its balance paid by the due date (at least 3 days before arrival) will be cancelled with all monies already paid being forfeited.
If you prefer you can pay the full fee at time of booking.
Booking Amendments
Changes to your stay
We cannot accept responsibility or compensation for circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government.
Amendments to your booking
After you have paid your Deposit/Balance you may wish to change the duration of your stay. We will try to meet your request. It may be necessary for you to cancel your break due to illness, accident or change of circumstances. We cannot guarantee a full refund, however we will endeavour to come to an arrangement. Non arrival without any prior notification will result in loss of full payment.
If we make any major alterations to your booking
We try very hard to provide all facilities as advertised on our website. It may however be necessary to make some alterations in advance of your holiday. If such a change is necessary, we will endeavour to advise you in writing as soon as possible.
If, in the unlikely event, we have to cancel you’re booking
We always endeavour not to change the date or cancel your booking, but in exceptional circumstances this may be necessary. We will inform you of the change of date or cancellation as soon as possible and give you the following options.
A. accept the alternative arrangements as notified to you
B. choose another available break from us at the advertised price
C. cancel your holiday with a full refund of any money you have paid
Conditions of Booking
We
reserve the right to decline or terminate the booking of any guest(s)
whose party make-up or behaviour interferes or may interfere with the
general comfort of other guests. In this event no refunds will be made.
The Dairy Campsite and its facilities are intended for family holidays.
We are therefore sorry that we cannot accept any parties of single
people.
Rules and Regulations
The person completing the booking is responsible for the conduct of their party, It is your responsibility to read the rules & regulations and abide by the rules therein. Not reading the rules is not an excuse for infringement. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking without refund. The Dairy Campsite reserves the right to ban individuals from future use of the park.
Liability
Anyone defacing or causing damage to any buildings, equipment or property of the park faces immediate eviction and prosecution. The pitch hirer will be responsible for and charged for any damage /loss caused by themselves or their visitors to the pitch or to any park facility or other resident’s property. Your personal belongings, vehicles, vans and their accessories and contents are left at your own risk. The Dairy Campsite or its staff will not be liable for the loss, theft or damage of any property nor for any injury, accident or mishap to any person in the park. Customers must ensure that their property is secured and fully insured for any unforeseen eventuality.
Children
Children
remain the responsibility of their parents or guardians at all times.
It is particularly important that you always know where your children
are, and that you provide adequate supervision for them at all times.
Data Protection
The information taken at time of booking is required to be collected for the purposes of processing your reservation at The Dairy Campsite. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for our marketing purposes, please let us know. We may also disclose your data to CampStead Ltd, who deal with the booking process, they may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.
PRIVACY POLICY - When you book
We will use your email address to contact you regarding booking confirmation and other related information. You will be asked if you would like to opt-in to receiving future marketing communications from us. This is entirely optional; your data will never be passed on to a third party. You will also be asked if you would like to leave feedback, again this is optional and your comments may be used by us in the future for marketing purposes but will not involve direct communication with you.